Support Team Exceeds Recognized Quality Standards

DALLAS, Texas – October 4, 2004 – BillMatrix Corporation, a provider of outsourced telephone and Internet-based payment services, is participating in the National Customer Service Week to celebrate the calendar third quarter with a group quality standard of over 95%. Daily activities will focus on the company’s core values and each employee’s commitment to quality. The BillMatrix payment service allows consumers to pay their recurring bills by phone or online 24 hours a day, seven days a week using a credit card, ATM/debit card or ACH/electronic check on-demand, without having to register ahead of time. The company provides this outsourced service on behalf of over 100 recurring billers in the utilities, telecommunications, insurance, and consumer finance industries.

The service is backed up with personnel to assist both consumers and clients throughout the payment process. A Customer Service team provides telephone assistance to consumers who have questions about making their bill payments. The Client Services team members act as primary liaisons for their assigned clients, ensuring that each gets the maximum benefit from their relationship with BillMatrix. Treasury Services personnel are dedicated to supporting reconciliation processes and address bank issues. An extensive IT support group ensures that the systems are operating at peak efficiency on a 24X7 basis. Each of these groups will be participating in the week’s celebratory events.

BillMatrix operates on four basis fundamental tenets: the clients and their consumers come first, always exceed client expectations, create success through teamwork and make continuous improvement a habit. These values provide a theme for each day’s activities including individual awards, prize drawings and management-cooked breakfast.

“Delivering the highest level of customer service and client satisfaction is a top priority for BillMatrix,” said Scott Walker, president and CEO of the company. “We have adopted national standards for quality in customer service and have been continuously measuring our results against those benchmarks. I am thankful for the hard work and commitment to serve that has been demonstrated by our employees in meeting this objective.”

Started by the International Customer Service Association (ICSA) in 1988, National Customer Service Week has become a national event as proclaimed by the U.S. Congress. According to the ICSA, the purpose of National Customer Service Week is to create a positive message that lasts all year long and to provide a productive opportunity to generate an even stronger commitment to customer service excellence.

To reinforce the value of a satisfied consumer, BillMatrix tracks verbatim comments received from users of the payment system who have called the customer service center. An example: “[Name], a [Client] customer wanted to speak with [a call center supervisor] to tell me about the finest Customer Service he has ever received. He went on to inform me that this representative went above and beyond to assist him. [Name] said that the overall service he received was a fine example of what Customer Service should be about.” Additional comments can be found on the support services page at www.BillMatrix.com.

About BillMatrix Corporation
BillMatrix Corporation provides outsourced payment services for the nation’s largest companies using the latest automated consumer interface technologies. Founded in 1994 and headquartered in Dallas, BillMatrix works with corporations in the telecommunications, utility, insurance, mortgage and financial services industries to replace expensive, paper-based methods of remittance with a set of convenient, labor- and cost-saving electronic transactions. Consumers are able to make payments in a private and secure manner, via the Internet and telephone, using a variety of credit card, ATM/debit card, and electronic check payment options. BillMatrix maintains a fully staffed customer service organization to support both its clients and their consumers with any payment issues. For more information, visit www.BillMatrix.com or call (800) 596-0221.