A basic component of your payment strategy should include a carefully designed telephone-based self-service payment service, or interactive voice response (IVR) system. Our IVR service provides an automated, secure environment for your customers to make payments over the phone using credit cards, ATM debit cards or electronic checks. Fiserv was an early innovator of this channel and we have maintained best practices with regard to scripting and menu design which employ the best blend of automation, voice recognition and opt-out functionality.
This service promotes the most optimal balance of technology and interaction with live customer care representatives. Our bilingual capability, integration with external systems, high availability and professional voice prompts complete the overall feature set of this solution.